Customer Service
- Shipping & Delivery
- Sweatershow ships all items through Fedex / EMS International Air Express to world wide. The shipping time of FedEx usually takes 3-6 business days. In order to ensure that your items arrive in time for your event, please use the following calculation to determine the estimated date you’ll receive your order:
- Processing Time: the period of time from when you submit your order to when the order leaves the warehouse. In this period we may contact you to confirm order details or prepare your custom order product. After we confirm the size with you through the email we will ship the sweater out within 3-5 work days.
- Shipping Time: the period of time from when the item be shipped by Fedex / EMS to when it arrives at your door. It usually takes about 3 - 6 business days.
- Sweatershow will notify our customer when order shipped
- When your order is shipped, a notification will be sent to the email address you provided. You can find a tracking number in the Email and you can track the state of order online.
- Important
You can’t change your shipping address after you placed an order, or we probably will cancel the order and refund the money to you. So please make sure you left the correct shipping address while you making the order.
- Privacy & Security
- sweatershow.com strongly believes in protecting the integrity and privacy of personal information gathered from our members and visitors to our Web sites. Since the protection of your privacy is of great importance to us, we have created this privacy policy to communicate our practices regarding the collection and dissemination of personal information that can be linked to a specific individual, such as a name, address, phone number, e-mail address, or any other information, provided to us by our members and Web site visitors.
- Do I have a Security Guarantee?
We take your business seriously and will use every precaution necessary to ensure that your shopping experience is safe and exciting! Sweatershow.com uses the best technology available, Secure Socket Layer encrypting, to keep your private information and credit card information as secure as possible. Also remember that we do not sell any of your information to any third parties.
How Is My Privacy Protected at sweatershow.com?
sweatershow.com will not sell, rent, nor give away any customers’ e-mail address to other businesses. The reason we request your e-mail address is so we will be able to send you information regarding your order, (order confirmation, order processing, and tracking number). We may e-mail you coupons or discount offers in the future. Additionally, we may share information we collect at our Web site with other members of the sweatershow family. They may use this information to offer you products and services that may be of interest to you.
- Sweatershow.com is extremely protective of the information gathered through its membership and Web site. Our Web site has security measures in place to protect against the loss, misuse, or alteration of the information under our control. Our Web server is located in a locked, secure environment.
- When you make a purchase through the sweatershow.com online, we use a secure server and encryption to protect your financial and other personal information during transmission.
- Returns & Replacements
- We are committed to your complete satisfaction. All ordered items here are closely to the word here "what you see on ouw website are what you get in 7days".Before enjoying easy exchange & return policy,You must contact us with returning shipping address before sending the items back. Feedback now! All items sent back to us must be in their original condition i.e. not worn, altered or washed, with all tags attached.
- All ordered items are the right items you pick here.We promise you of the right order package.So if returning right items for a refund: all returned items are subject to a 15% restocking fee. Shipping and handling charges are non-refundable.
- We do not cover the shipping cost of returns or exchanges of right order package, you will be responsible for the shipping and handling costs. Additionally, we recommend that you add tracking and insurance for your own protection, as we cannot be responsible for lost shipments.
All returned merchandise should be sent to the shipping address we email you after you get our feedback here!
- Ordering
- Ordering Guide
STEP ONE: Find an item that interests you and fill out the ordering form (including Size,Color,Height etc.) in any item info page. Then add it to your shopping cart using the "add to cart" button at the bottom of item info page. When you have chosen the items you want, you can review your cart by clicking "My cart" button which appears in the top nav bar of every page.
STEP TWO: When you are ready to complete your order, just click "Proceed to Checkout" button in the "My Cart" info page. It will link you to the 'Log in' page. If you are a new customer, you need to fill out the registration form to register a account or choose "Checkout as Guest". And if you registered before, please Log in your account.
STEP ThREE: Check the Payment Information, see if there is any mistake. You can change the Billing Address by click ‘change’ button. If it is alright, then click "Place Order" button.
STEP FOUR: This is the last step before checkout. Take a look of the Order Confirmation, see if there is any mistake. If the information is correct, then click "Place Order" button. It will link you to the "Paypal paying page", you can pay with Credit Card or you own Paypal.
STEP FIVE: After you placed an order, we will confirm the order with you.
STEP SIX: Then, we will start to custom make your sweater. When we finish your dress, we will ship it to you and give you the tracking number. Check the "Shipping & Return Policy".
- Payment, Pricing & Promotions
- At the time of printing, prices and descriptions are accurate as possible. However, due to circumstances beyond our control, a price may require altering. If this occurs you will be notified. Promotions and offers advertised in this online store are valid only through the online shop.
- When do I pay for my order?
All orders must be paid in full at the time the order is placed.
What payment methods can be accepted?
We accept Paypal and Credit Card.
Can I place my order over the phone?
We do not accept phone orders at the moment. We require all orders in writing to avoid errors.
- Viewing Orders
- Any order placed by you in the manner described in this website is an offer by you to purchase a particular product for the price (including the delivery and other charges and taxes) specified in this website at the time you place your order on these Terms and Conditions. Sweatershow reserves the right to accept or reject your offer for any reason, including, without limitation, the unavailability of any product, an error in the price or the product description posted on this website, or an error in your order. Your contract with sweatershow only comes into existence when it forwards confirmation of receipt of your order and payment.
- Updating Account Information
- By creating an account with our store, you will be able to move through the checkout process faster, store multiple shipping addresses, view and track your orders in your account and more.
